HIPAA-aligned operations
Assistants are trained on HIPAA-conscious workflows, privacy standards, and secure communication practices for PHI.
Coordinate specialist referrals from start to finish. We schedule, track, and close the loop so patients get to the right care and you stay informed.
More completed referrals, closed loops
Dedicated referral management increases completion rates, shortens time to specialist appointment, and keeps PCP and specialist in sync.
Increase in referral completion rate
Shorter time to specialist appointment
Referrals with documented follow-up
Less care coordination time for staff
Schedule specialist appointments per patient and payer requirements.
Track referral status and follow-up so nothing is lost.
Keep patients and referring providers informed at each step.
Document referrals and consult results in the chart.
Visibility into referral volume, completion, and turnaround.
Schedule specialist appointments per patient and payer requirements.
Track referral status and follow-up so nothing is lost.
Keep patients and referring providers informed at each step.
Document referrals and consult results in the chart.
Visibility into referral volume, completion, and turnaround.
We're not just a vendor. We're your team. Our referral coordinators work like an extension of your care team—proactive, organized, and focused on closing the loop.
See referral status, specialist appointment dates, and follow-up documentation in one place.
Coordinators who manage scheduling, tracking, and communication so PCP and specialist stay aligned.
We schedule specialist visits, track status, communicate with patients and referring providers, and document results—so nothing falls through.
Primary care practice · 3 providers · U.S. East Coast
The clinic struggled with long hold times, manual reminder calls, and same-day cancellations that disrupted provider schedules and frustrated patients.
"Within weeks, our Virtual Healthcare Assistant felt like part of the team. Patients get reminders, calls are answered, and our providers walk into prepared schedules instead of crowded inboxes."
Practice Manager, Community Primary Care Group
Solution
A dedicated Virtual Healthcare Assistant from Leo Medhub took over inbound calls, appointment scheduling, reminder workflows, and EMR task routing—working entirely within the clinic's existing systems and processes.
Results
Plus faster scheduling and stronger patient communication across every clinic day.
Virtual assistants built for front-office and care coordination
Modeled after our broader expertise across specialties and EHRs, your Virtual Healthcare Assistant is trained to support the day-to-day operations that keep your schedule full and patients informed.
Virtual Healthcare Assistants operate within your security requirements—supporting your practice while helping protect systems, data, and every patient interaction.
Assistants are trained on HIPAA-conscious workflows, privacy standards, and secure communication practices for PHI.
Least-privilege access, strong authentication, and usage within your approved EMR and communication tools.
Continuously monitored infrastructure and policies to safeguard patient data and maintain audit-ready records.